Warranty information

Crimsafe warranty

Crimsafe Security Systems warrants to the original purchaser of the Crimsafe Security Product that the Crimsafe Security Product purchased will be free from defects in materials supplied by Crimsafe under conditions of normal use for a period of ten years from the date of installation.

This warranty does not apply to installation or to any accessory products that are fitted to the Crimsafe Security Products, including (without limitation) any locks, handles, rollers, hinges and door closers. These accessory products may be covered by warranties supplied by the relevant manufacturer or supplier of those accessory products.

The obligation under this warranty is limited to repair or replacement of the product or components found to be defective by Crimsafe Security Systems or their duly appointed representatives.

This warranty does not cover defects or damage caused by matters outside of the control of Crimsafe including (without limitation) accident, alteration of the product in any way, fire, abuse, misuse, wear and tear or failure to follow our instructions with respect to cleaning or maintenance. Under this warranty Crimsafe shall not be liable or responsible for incidental or consequential damages or for any other direct or indirect damage, loss, cost, expense or fee.

The benefits conferred by this warranty are in addition to all other rights and remedies which the purchaser has under a law in relation to the goods to which this warranty relates. All claims under this warranty should be made in the first instance to the original Crimsafe Dealer that supplied and installed the Crimsafe products. Your original invoice as proof of purchase is required in order to process a claim.

In order to prolong the life of the Crimsafe product and maintain your rights under this warranty, you must follow the care and maintenance advice set out in the Crimsafe Warranty and Care Guide