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Crimsafe 10 Years Warranty

When you invest in Crimsafe, you invest in one of North America’s strongest security screens. That is why we back our products with a 10-year Warranty as standard.

Warranty information

10-year Warranty Terms and Conditions

Crimsafe Security Systems warrants to the original purchaser of the Crimsafe Security Product that the Crimsafe Security Product purchased will be free from defects in materials supplied by Crimsafe under conditions of normal use for a period of ten years from the date of installation.

This warranty does not apply to installation or to any accessory products that are fitted to the Crimsafe Security Products, including (without limitation) any locks, handles, rollers, hinges, and door closers. These accessory products may be covered by warranties supplied by the relevant manufacturer or supplier of those accessory products.

The obligation under this warranty is limited to repair or replacement of the product or components found to be defective by Crimsafe Security Systems or their duly appointed representatives.

This warranty does not cover defects or damage caused by matters outside of the control of Crimsafe including (without limitation) accident, alteration of the product in any way, fire, abuse, misuse, wear and tear, or failure to follow our instructions with respect to cleaning or maintenance. Under this warranty, Crimsafe shall not be liable or responsible for incidental or consequential damages or for any other direct or indirect damage, loss, cost, expense, or fee.

The benefits conferred by this warranty are in addition to all other rights and remedies which the purchaser has under a law in relation to the goods to which this warranty relates. All claims under this warranty should be made in the first instance to the original Crimsafe Dealer that supplied and installed the Crimsafe products. Your original invoice as proof of purchase is required in order to process a claim.

In order to prolong the life of the Crimsafe product and maintain your rights under this warranty, you must follow the care and maintenance advice set out in the Crimsafe Warranty and Care Guide.

How to make a claim

All claims under this warranty should be made in the first instance to the original authorized Crimsafe Dealer that supplied and installed your Crimsafe products. Remember, you will need your original invoice (or receipt) as proof of purchase. Your authorized Crimsafe Dealer may arrange with you to inspect the Crimsafe products; you will be responsible for any inspection and repair charges in the event you are not eligible to make a claim under this warranty.

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Call our friendly staff if you have any questions or want to discuss your warranty in more detail.